Note Echo Terms of Service

1. Introduction

Welcome to Note Echo.

These Terms of Service ("Terms") govern your access to and use of the Note Echo mobile application and its associated services.

Note Echo is developed and operated by COD Innovations Ghana ("we", "our", or "us"). The application is designed to support tertiary students in taking better notes, understanding learning materials, practising questions, and preparing for examinations.

By creating an account or using Note Echo, you agree to these Terms. If you do not agree with these Terms, you should not use the service.

Please read these Terms carefully before using the application.

2. Eligibility and Account Registration

To use Note Echo, you must provide the information required during registration and comply with applicable laws.

When creating an account, you are required to provide the following information:

• First name.
• Last name.
• Phone number.
• Email address.
• Educational institution.
• Gender.

You agree that the information you provide will be accurate and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, except where applicable law provides otherwise.

You should notify us promptly if you suspect that someone has accessed your account without authorisation.

We reserve the right to restrict or suspend access to accounts where there is reasonable evidence of fraud, abuse, security risks, or violations of these Terms.

3. Description of the Service

Note Echo provides educational tools intended to support personal learning and academic preparation.

Depending on the features available, the application may allow you to:

• Create and organise lecture notes.
• Process audio recordings into written notes.
• Upload images of lecture boards and handwritten materials.
• Upload PDFs, lecture slides, presentations, and other supported documents.
• Convert learning materials into clearer, more organised notes.
• Refine or simplify existing notes.
• Ask questions about learning materials.
• Generate practice questions and answers.
• Create flashcards and other study materials.
• Participate in supported quizzes, competitions, or other learning activities.

Features may change as the application develops. We may introduce new features, improve existing ones, modify functionality, or discontinue features when reasonably necessary.

We will take reasonable steps to maintain the service, but we do not guarantee uninterrupted availability or that every feature will always operate without errors.

4. User Content and Responsibility

You may submit or create content through Note Echo, including notes, recordings, images, documents, questions, answers, and other educational materials.

You retain ownership of the content you own, subject to any rights belonging to third parties.

By using Note Echo, you grant us permission to process, store, reproduce, and transmit your submitted content only as reasonably necessary to operate the service, provide the features you request, maintain security, and fulfil applicable legal obligations. This permission is limited to the purposes described in these Terms and our Privacy Policy.

You are responsible for ensuring that you have the necessary rights and permissions to upload, record, process, or otherwise use the content you submit.

You must not upload or distribute content that violates another person's intellectual property rights, privacy, or other legal rights.

We do not claim ownership of your personal notes or original educational content merely because you use Note Echo to process them.

5. Acceptable Use

You agree to use Note Echo for lawful educational and related purposes. You must not:

• Use the application to commit fraud or engage in unlawful activity.
• Attempt to access another user's account or information without permission.
• Interfere with the operation, security, or performance of the application.
• Attempt to bypass security measures or access controls.
• Reverse engineer, decompile, or attempt to extract the source code of the application except where applicable law permits such activity.
• Use automated methods to abuse, overload, or disrupt the service.
• Upload malicious software or content intended to compromise our systems or other users' devices.
• Upload, process, or distribute content that infringes another person's rights.
• Use the application to harass, threaten, deceive, or harm other people.
• Use the service in a manner that violates applicable law or institutional rules.

We may investigate suspected violations and take reasonable action, including restricting access, suspending an account, or terminating an account where appropriate. Where reasonably possible and appropriate, we may notify you of significant restrictions. Nothing in these Terms prevents us from taking urgent action to protect users, systems, or the integrity of the service.

6. AI-Generated Content and Educational Accuracy

Note Echo uses AI-powered technologies to support certain educational features. AI-generated content may include summaries, explanations, refined notes, practice questions, answers, and other learning materials.

Although we aim to provide useful educational assistance, AI-generated content may contain errors, omissions, misleading explanations, or incomplete information. You are responsible for reviewing and verifying generated content before relying on it for academic work, examinations, assignments, or other important purposes.

Note Echo is a study-support tool. It does not guarantee academic success, higher examination scores, improved grades, or admission to any educational programme.

You should consult your lecturers, textbooks, official course materials, and other reliable sources when accuracy is important.

You must also comply with your institution's academic integrity rules. You should not use Note Echo to cheat in examinations, impersonate another student, or engage in academic misconduct.

7. Audio Recording and Learning Materials

Certain features may allow you to submit audio recordings, images, lecture-board photographs, and educational documents for processing.

You are responsible for ensuring that you have the necessary permission to record lectures, conversations, or other people and to upload materials belonging to others. You must comply with applicable privacy laws, copyright requirements, and institutional recording policies.

We do not guarantee that every recording will be transcribed perfectly or that every uploaded document will be processed successfully. Processing quality may depend on factors such as audio clarity, background noise, document quality, handwriting, file format, and technical limitations.

You should review generated notes and transcriptions for accuracy and completeness.

8. Intellectual Property

The Note Echo application, including its branding, design, software, interface, and original materials developed by COD Innovations Ghana, is protected by applicable intellectual property laws.

Except as expressly permitted by law or authorised by us, you may not copy, reproduce, modify, distribute, sell, or commercially exploit our intellectual property without permission.

You are granted a limited, personal, non-exclusive, non-transferable right to use Note Echo for its intended purposes, subject to these Terms. Your use of the application does not transfer ownership of the application or its underlying software to you.

Third-party materials remain subject to the rights and licences of their respective owners.

9. Privacy and Personal Information

Your use of Note Echo is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store, protect, and share personal information, including registration information, learning materials, and information processed through educational features.

You can review our Privacy Policy on our website: https://codinnovations.com/note-echo/privacy

By using Note Echo, you acknowledge that your personal information will be handled as described in the Privacy Policy and in accordance with applicable law.

10. Account Deletion and Termination

11. Service Availability and Changes

We aim to provide a reliable educational service, but Note Echo may occasionally be unavailable because of maintenance, technical problems, network interruptions, third-party service failures, or circumstances beyond our reasonable control.

We do not guarantee that the application will always be available, error-free, or compatible with every device.

We may update the application, modify its requirements, introduce new features, or discontinue particular functions as necessary. We will take reasonable steps to minimise disruption where practicable.

12. Third-Party Services

Note Echo may rely on third-party services for AI processing, audio transcription, cloud hosting, app distribution, and other operational functions.

Your use of services provided directly by third parties may also be governed by their own terms and policies. We are not responsible for the independent actions or policies of third parties outside our reasonable control.

However, nothing in these Terms excludes any responsibility that applicable law requires us to retain.

13. Disclaimers

To the extent permitted by applicable law, Note Echo is provided on an "as available" basis.

We make reasonable efforts to maintain the service and improve the quality of its features. However, we do not guarantee that:

• All generated notes, answers, or explanations will be accurate.
• Audio recordings will always be transcribed correctly.
• Uploaded documents will always be processed successfully.
• The application will be available without interruption.
• The application will meet every user's individual expectations.
• Use of the application will result in a particular academic outcome.

You remain responsible for how you use and rely on information generated by Note Echo. Nothing in these Terms excludes any consumer rights, guarantees, or protections that cannot lawfully be excluded under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, COD Innovations Ghana will not be liable for indirect or consequential losses arising from your use of Note Echo, including losses resulting from reliance on inaccurate AI-generated educational content, interruptions caused by external service providers, or circumstances beyond our reasonable control.

We will not be responsible for losses caused by your failure to protect your account credentials or by your unlawful use of the application, except to the extent that applicable law provides otherwise.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited. Where liability cannot be excluded, it will be determined in accordance with applicable law.

15. Indemnity

To the extent permitted by applicable law, you are responsible for losses or claims arising from your unlawful use of Note Echo, your infringement of another person's rights, or your material violation of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or responsibilities that cannot legally be transferred to you.

16. Changes to These Terms

We may update these Terms when we introduce new features, modify our services, or respond to changes in applicable law.

When material changes are made, we will take reasonable steps to notify users through the application, our website, or another appropriate communication channel. The updated Terms will include a revised effective date.

If you do not agree to material changes, you should discontinue use of the service.

17. Governing Law and Disputes

These Terms are intended to be governed by the laws of the Republic of Ghana, subject to applicable mandatory legal requirements.

If you have a concern or dispute regarding Note Echo, we encourage you to contact us first so that we can attempt to resolve the matter constructively.

Nothing in these Terms prevents you from exercising any legal rights or pursuing any remedy available to you under applicable law.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid or unenforceable provision will be interpreted or adjusted only to the extent necessary to comply with applicable law.

19. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms presented for specific features, govern your use of Note Echo.

If additional terms apply to a particular service, those terms will apply alongside these Terms to the extent relevant.